Warranty Policy

Warranty Policy for CANE Products

Products under the “CANE” collection, which are manufactured by Podium Holding Group Co., Ltd. and distributed by Podium Home Center Co., Ltd. have passed the tests for consumer use in order to guarantee the quality that is up to highest standards. Therefore, we are able to provide a Limited Warranty of our products, covering material and defects occurred from manufacturing process, under the following warranty terms and conditions.

Product Warranty Terms and Conditions

1. Products manufactured by Podium Holding Group Co., Ltd. (“The Company”) will receive a 10-year structural warranty for household use and a 2-year warranty for commercial use.
2. This product warranty only covers defect occurred only from faulty material and manufacturing process. The company reserves the right to terminate the warranty if the defection was occurred from other reasons apart from normal use, manufacturing process and faulty material.
3. This warranty does not include damages incurred by misuse, careless handling of the product, scratches, stains, damages from misassemble, modifications and transportation, damages from incorrect cleaning, deterioration through age, fungus, rust, termites, moth and scratches or stains that naturally comes with the product, products sold with conditions, products showcased in showrooms, products sold in clearance sale and products used for commercial or business purposes.
4. This warranty does not include maintenance, delivery, installation and transportation costs which may occur in the case of off-site service.
5. In the case that the company is unable to source the material or parts needed to repair or replace certain damaged parts, the company reserves the right to source and use material or parts similar in quality and standard to replace material or parts needed.
6. Should the company determine that the damaged product is within warranty terms and conditions, the company reserves the right to replace or repair specific parts of the product as needed without refund if the products or parts are sold in set. If the damage has occurred to specific parts, the company reserves the right to replace those specific parts only.
7. In the case that your product has already been repaired or received parts replacement, the beginning of the warranty period will still be counted from the date of purchase or delivery without any extension.
8. The company reserves the right to examine and determine whether the products are under the warranty terms and conditions. The decisions made by the company is considered final.
9. This warranty does not cover damages caused by inappropriate or careless movement.
10. This warranty shall be terminated if the ownership of the products purchased has changed.
11. The company reserves the right to provide warranty exclusively to products within Thailand.
12. This warranty does not cover slight differences between product pictures appeared on websites, posters, booklets, leaflets, brochures, catalogues or pictures from any other media by the company and the product purchased by the customer.

Additional warranty terms and conditions for rattan furniture

The company provides a 1-year warranty for rattan furniture. This applies only to personal used furniture and not commercial used furniture. This warranty includes defects caused by faulty craftsmanship or faulty material used.

This warranty lasts one (1) year from the date of purchase or from the date the product was received. If the product was damaged due to misuse or deliberate acts. The warranty shall be terminated with immediate effect.

If product defects were caused by faulty craftsmanship or faulty material, the company shall determine the proper cause of action whether to repair, replace parts or replace the whole product.
In order to repair or replace the product, the company may request for an examination of the product by the company staff or representatives before determining whether to repair or replace the product without extra cost.

Suggestion – Simple ways to maintain rattan furniture

Cleaning rattan furniture could be simply done daily using feather duster or clean cloth to wipe dust holding on to the furniture. Further cleaning could be done occasionally by wiping the furniture with damp cloth, following by dry soft cloth. Then, place the furniture to dry in the sun (Color changes may occur to certain parts of the furniture.) The furniture should be placed away from areas with high humidity and should not be exposed in the sun for a long time for extended use.

Warranty Policy for BLOC SMITH Collection

Products under the “BLOC SMITH” collection, which are manufactured by Podium Holding Group Co., Ltd. and distributed by Podium Home Center Co., Ltd. have passed the tests for consumer use in order to guarantee the quality that is up to highest stand-ards. Therefore, we are able to provide a Limited Warranty of our products, covering material and defects occurred from manufactur-ing process, under the following warranty terms and conditions.

Product Warranty Terms and Conditions

1. Products manufactured by Podium Holding Group Co., Ltd. (“The Company”) will receive a 10-year structural warranty for household use and a 2-year warranty for commercial use.
2. This product warranty only covers defect occurred only from faulty material and manufacturing process. The company reserves the right to terminate the warranty if the defection was occurred from other reasons apart from normal use, manufacturing process and faulty material.
3. This warranty does not include damages incurred by misuse, careless handling of the product, scratches, stains, damages from misassemble, modifications and transportation, damages from incorrect cleaning, deterioration through age, fungus, rust, termites, moth and scratches or stains that naturally comes with the product, products sold with conditions, products showcased in showrooms, products sold in clearance sale and products used for commercial or business purposes.
4. This warranty does not include maintenance, delivery, installation and transportation costs which may occur in the case of off-site service.
5. In the case that the company is unable to source the material or parts needed to repair or replace certain damaged parts, the company reserves the right to source and use material or parts similar in quality and standard to replace material or parts needed.
6. Should the company determined that the damaged product is within warranty terms and conditions, the company reserves the right to replace or repair specific parts of the product as needed without refund if the products or parts is sold in set. If the damage is occurred to specific parts, the company reserves the right to replace that specific parts only.
7. In the case that your product has already been repaired or received parts replacement, the beginning of the warranty period will still be counted from the date of purchase or delivery without any extension.
8. The company reserves the right to examine and determine whether the products are under the warranty terms and conditions. The deci sions made by the company is considered final.
9. This warranty does not cover damages caused by inappropriate or careless movement.
10. This warranty shall be terminated if the ownership of the products purchased has changed.
11. The company reserves the right to provide warranty exclusively to products within Thailand.
12. This warranty does not cover slight differences between product pictures appeared on websites, posters, booklets, leaflets, brochures, catalogues or pictures from any other media by the company and the product purchased by the customer.
13. This warranty does not cover electrical appliances or fitting, which will be covered by suppliers used by the company in specific jobs.

Suggestion
Maintenance

Cleaning wooden furniture could be simply done daily using feather duster or clean cloth to wipe dust holding on to the furniture. Further cleaning could be done occasionally by wiping the furniture with damp cloth, following by dry soft cloth. The furniture should be placed away from areas with high humidity and should not be exposed in the sun for a long time for extended use. However, the color of wooden furniture may change through time and usage. This condition is not covered within the warranty policy by the company.

 

Warranty Policy for NEORIENT Collection

 

Products in the “NEORIENT” collection, which are manufactured by Podium Holding Group Co.,Ltd. and distributed byPodium Home Center Co., Ltd. have passed the tests for consumer use in order to guarantee the quality that is up to highest standards. Therefore, we are able to provide a Limited Warranty of our products, covering material and  defects occurred from manufacturing process, under the following warranty terms and conditions

 

Product Warranty Terms and Conditions

1. Products manufactured by Podium Holding Group Co., Ltd. (“The Company”) will receive a 10-year structural warranty for household use and a 2-year warranty for commercial use.
2. This product warranty only covers defect occurred only from faulty material and manufacturing process. The company reserves the right to terminate the warranty if the defection was occurred from other reasons apart from normal use, manufacturing process and faulty material.
3. This warranty does not include damages incurred by misuse, careless handling of the product, scratches, stains, damages from misassemble, modifications and transportation, damages from incorrect cleaning, deterioration through age, fungus, rust, termites, moth and scratches or stains that naturally comes with the product, products sold with conditions, products showcased in showrooms, products sold in clearance sale and products used for commercial or business purposes.
4. This warranty does not include maintenance, delivery, installation and transportation costs which may occur in the case of off-site service.
5. In the case that the company is unable to source the material or parts needed to repair or replace certain damaged parts, the company reserves the right to source and use material or parts similar in quality and standard to replace material or parts needed.
6. Should the company determined that the damaged product is within warranty terms and conditions, the company reserves the right to replace or repair specific parts of the product as needed without refund if the products or parts is sold in set. If the damage is occurred to specific parts, the company reserves the right to replace that specific parts only.
7. In the case that your product has already been repaired or received parts replacement, the beginning of the warranty period will still be counted from the date of purchase or delivery without any extension.
8. The company reserves the right to examine and determine whether the products are under the warranty terms and conditions. The decisions made by the company is considered final.
9. This warranty does not cover damages caused by inappropriate or careless movement.
10. This warranty shall be terminated if the ownership of the products purchased has changed.
11. The company reserves the right to provide warranty exclusively to products within Thailand.
12. This warranty does not cover slight differences between product pictures appeared on websites, posters, booklets, leaflets, brochures, catalogues or pictures from any other media by the company and the product purchased by the customer.

Suggestion
Simple ways to maintain wooden furniture

Cleaning wooden furniture could be simply done daily using feather duster or clean cloth to wipe dust holding on to the furniture. Further cleaning could be done occasionally by wiping the furniture with damp cloth, following by dry soft cloth. The furniture should be placed away from areas with high humidity and should not be exposed in the sun for a long time for extended use. However, the color of wooden furniture may change through time and usage. This condition is not covered within the warranty policy by the company. If the product has leather parts. Damp cloths and cleaning solutions should not be used to

clean or make leather parts shine, as it could cause damages to the leather.

Warranty Policy for DESIGNER COLLABORATIONS Collection

Products in the “DESIGNER COLLABORATIONS” collection, which are manufactured by Podium Holding Group Co.,Ltd. and dis-tributed byPodium Home Center Co., Ltd. have passed the tests for consumer use in order to guarantee the quality that is up to highest standards. Therefore, we are able to provide a Limited Warranty of our products, covering material and  defects occurred from manufacturing process, under the following warranty terms and conditions

Product Warranty Terms and Conditions

1. Products manufactured by Podium Holding Group Co., Ltd. (“The Company”) will receive a 10-year structural warranty for household use and a 2-year warranty for commercial use.
2. This product warranty only covers defect occurred only from faulty material and manufacturing process. The company reserves the right to terminate the warranty if the defection was occurred from other reasons apart from normal use, manufacturing process and faulty material.
3. This warranty does not include damages incurred by misuse, careless handling of the product, scratches, stains, damages from misassemble, modifications and transportation, damages from incorrect cleaning, deterioration through age, fungus, rust, termites, moth and scratches or stains that naturally comes with the product, products sold with conditions, products showcased in showrooms, products sold in clearance sale and products used for commercial or business purposes.
4. This warranty does not include maintenance, delivery, installation and transportation costs which may occur in the case of off-site service.
5. In the case that the company is unable to source the material or parts needed to repair or replace certain damaged parts, the company reserves the right to source and use material or parts similar in quality and standard to replace material or parts needed.
6. Should the company determined that the damaged product is within warranty terms and conditions, the company reserves the right to replace or repair specific parts of the product as needed without refund if the products or parts is sold in set. If the damage is occurred to specific parts, the company reserves the right to replace that specific parts only.
7. In the case that your product has already been repaired or received parts replacement, the beginning of the warranty period will still be counted from the date of purchase or delivery without any extension.
8. The company reserves the right to examine and determine whether the products are under the warranty terms and conditions. The decisions made by the company is considered final.
9. This warranty does not cover damages caused by inappropriate or careless movement.
10. This warranty shall be terminated if the ownership of the products purchased has changed.
11. The company reserves the right to provide warranty exclusively to products within Thailand.
12. This warranty does not cover slight differences between product pictures appeared on websites, posters, booklets, leaflets, brochures, catalogues or pictures from any other media by the company and the product purchased by the customer.

Suggestion
Simple ways to maintain wooden furniture

Cleaning wooden furniture could be simply done daily using feather duster or clean cloth to wipe dust holding on to the furniture. Further cleaning could be done occasionally by wiping the furniture with damp cloth, following by dry soft cloth. The furniture should be placed away from areas with high humidity and should not be exposed in the sun for a long time for extended use. However, the color of wooden furniture may change through time and usage. This condition is not covered within the warranty policy by the company. If the product has leather parts. Damp cloths and cleaning solutions should not be used to

clean or make leather parts shine, as it could cause damages to the leather.