- Customer must contact our Service Dept. for advice at once when defects of the product is found.
- If the product needs to be sent back to us according to our guarantee conditions. Parcel tracking number must be sent to us once the item was sent through any logistic entity. If not, we will not be responsible for the lost or missing item.
- Replacement and Repairs
- If product is in the guarantee period, replacement will be delivered within 7 days.
- If the guarantee period is over; repairs will take about 15-30 days and additional changes will be applied.
Note: All returned products must be in original condition. All accessories (if any) must accompany the item in the package. Any alternation or missing parts will result in claims rejection.